Tag: hospitality

East meets West: Solving the Chef Crisis

Posted on | by Aisling Rafferty

Many people within the hospitality industry lament the lack of chefs in Ireland, with everyone having their own opinions and perceptions on the reason behind the low, and falling, number of chefs working in Ireland.

I myself have spoken and written about the issue many times, but as the problem reaches epidemic levels- who is actually doing anything constructive in order to try and resolve the issues?

As a proud and active member of the Restaurants Association of Ireland, I was delighted to get the call from Adrian Cummins to assist them with their latest recruitment drive. I have travelled to Korea to attend the World Job+ Recruitment Fair at the Seoul International Travel Mart 2018 (SITM) to meet and interview prospective Chefs who are interested in coming to Ireland on the new Chef Work Permit scheme, announced earlier this year. The new regulations came into effect in March this year, removing some chef grades from the ineligible occupations list and making it easier to recruit chefs from outside the EU. The is an overall quota of 610 employment permits available.

Even though it’s been a few years since I was last in my whites on a full-time basis, the Chef inside me was really excited to come to this corner of Asia. As my only previous experience of Korean cuisine came from eating on Dublin’s Parnell Street, I was excited by the prospect of trying as much of the local cuisine as possible and I have to say I was not disappointed in the slightest. The bustling but pristine streets are filled with the amazing aromas coming from street food stalls, fresh produce on display and live prawns and octopus in the tanks, a stark contrast to the mammoth New York-style skyscrapers y towering above and the familiar four and five star hotel chains that you would expect to see in Paris, London or Dublin.

And what of the Chefs?

Koreans by their nature are extremely hard working, knowledgeable, diligent and creative and this really comes across when you talk to the chefs. They are connected with food and take great pride in the skills that they gain in Culinary College and their careers, most of the Chefs have a good level of English and the main reason for wanting to come to Ireland seems to be to further that knowledge. I have met with a considerable amount of Chefs and there is great interest amongst them in coming to Ireland. Although the initial permit will be for two years, most of them are already planning to extend this further as even though there are countless restaurants in Seoul it can be difficult gaining employment opportunities and advancement in a city with over 10 million people.

If you are struggling to hire Chefs or retain them for long periods and want to find out about how Excel Recruitment can help you through the work permit process please do not hesitate to contact me for more details.

Dublin restaurant Etto takes top spot at Irish Restaurant awards

Posted on | by Aisling Rafferty

Dublin’s Etto has been crowned Ireland’s Restaurant of the Year 2018.

The winning restaurant, located on Merrion Row, has taken home the award for Best Casual Dining Experience for the past four years. The restaurant also took home Best Customer Service award while head chef Barry Sun Jian took home the award for Best Chef in Dublin at the awards run by the Restaurants Association of Ireland (RAI) earlier this week. Etto was opened in 2013 by Simon Barrett and Liz Matthews. Announcing the award, the RAI said: “Etto offers a daily changing, seasonal menu, served in a relaxed and informal environment and describe its dishes as honest and simple, using ingredients from local producers and suppliers where possible.” The prestigious award for All Ireland Best Chef went to Jess Murphy, head chef and co-owner of Kai Café Restaurant in Galway. Kai was also singled out for Best Digital Marketing.

The awards are now in their 10th year, received more than 90,000 online nominations were received for Irish restaurants and other hospitality businesses. Along with the public vote and votes from industry experts, winners were decided by judging panel assessment at regional level and by mystery inspections at National level. More than 1,000 restaurateurs, chefs and industry figures attended the All Ireland finals of the awards in Dublin on Monday night. A team of chefs, including several previous winners of the Best Chef title, cooked a six-course dinner for the finale at the Clayton Hotel, Burlington Road. The kitchen team included well known chefs included Gary O’Hanlon, of ‘The Restaurant’ fame and Danni Barry, whose restaurant, Clenaghans, took the Best Newcomer national title. Bistro in Waterford, and Elena Martinez of Crover House Hotel.

Liam Edwards, president of the RAI, said: “As an industry, the restaurateurs, pub-owners and entrepreneurs of Ireland continue to defy the odds. You strive to create jobs, expand upon Ireland’s understanding of food standards and world cuisine, all while maintaining exemplary customer service. Your support of Irish produce has never been greater and for this you should be wholeheartedly applauded.”

NATIONAL AND ALL IRELAND WINNERS

Best Gastro Pub:

Dublin – The Legal Eagle

Connaught – Cronin’s Sheebeen

Leinster – Lennons Gastro Pub

Munster – Moorings

Ulster – The Brewer’s House

All-Ireland – The Legal Eagle

Best Hotel & Guesthouse Restaurant:

Dublin – The Marker Hotel

Connaught – Wilde’s at The Lodge

Leinster – Ballyfin Demesne

Munster – Park Hotel Kenmare

Ulster – Newforge House

All-Ireland – Park Hotel Kenmare

Best Newcomer winners:

Dublin – Michael’s Mount Merrion

Connaught – Hooked

Leinster – Barrows Keep

Munster – Dooks Fine Foods Fethard

Ulster – Clenaghans

All-Ireland – Clenaghans

Best Cafe winners:

Dublin – Honey Truffle

Connaught – Pudding Row

Leinster – Strandfield Café

Munster – Maison Gourmet

Ulster – The Jolly Sandwich Bar

All-Ireland – Pudding Row

Best Wine Experience winners:

Dublin – Piglet Wine Bar

Connaught – Aniar Restaurant and Boutique Cookery School

Leinster – La Touche Wines 4 U

Munster – The Black Pig

Ulster – Ox Cave

All-Ireland – Piglet Wine Bar

Best World Cuisine winners:

Dublin – Nightmarket

Connaught – MoMA Restaurant

Leinster – Pink Salt Indian Restaurant

Munster – Palmento

Ulster – Tuk Tuk Asian Bistro

All-Ireland – Nightmarket

Best Kids Size Me winners:

Dublin – Michael’s Mount Merrion

Connaught – Gather Restaurant

Leinster – Platform Pizza Bar

Munster – GROW HQ Café and Food Education Centre

Ulster – Amici

All-Ireland – Michaels Mount Merrion

Best Local Food Hero winners:

Dublin – Jenny & Patrick McNally of McNally Family Farm

All-Ireland – Mark Murphy & Mark Doe of The Apprentice Chef Programme

Best Casual Dining winners:

Dublin – Hey Donna

Connaught – Gather Restaurant

Leinster – Truffles Restaurant & Wine Bar

Munster – Pilgrim’s

Ulster – Shu Restaurant Belfast

All-Ireland – Pilgrim’s

Best Emerging Irish Cuisine winners:

Dublin – Craft Restaurant

Connaught – Tartare Café + Wine Bar

Leinster – Kernel Bar & Kitchen

Munster – Sage Restaurant

Ulster – 28 Darling St

All-Ireland – Craft Restaurant

Best Restaurant Manager winners:

Dublin – Talha Pasha of Michael’s Mount Merrion

Connaught – Lee Hanifa of The Cottage Restaurant

Leinster – Joanne Harding of the Aldridge Lodge

Munster – Sally O’Brien of Farmgate Restaurant and Country Store

Ulster – Saul McConnell of NOBLE. Holywood

All-Ireland – Sally O’Brien of Farmgate Restaurant and Country Store

Best ‘Free From’ winners:

Dublin – I Monelli

Connaught – Sweet Beat Café

Leinster – Zucchini’s Restaurant

Munster – Nutrilicious Food Co

Ulster – The Dirty Duck

All-Ireland – Sweet Beat Café

Best Customer Service winners:

Dublin – Etto

Connaught – House of Plates

Leinster – Roundwood House

Munster – The Mustard Seed at Echo Lodge

Ulster – Harvey’s Point

All-Ireland – Harvey’s Point

Pub of the Year winners:

Dublin – Walshs Stoneybatter

Connaught – Flynns Bar

Leinster – Morrisseys

Munster – Murphy’s Bar Brandon

Ulster – Tomneys Bar

All-Ireland – Walshs Stoneybatter

Best Chef winners:

Dublin – Barry Sun Jian of Etto

Connaught – Jess Murphy of Kai Restaurant

Leinster – Sam Moody at Ballyfin Demesne

Munster – Aidan McGrath of Wild Honey Inn

Ulster – Chris McGowan of Wine & Brine

All-Ireland – Jess Murphy of Kai Restaurant

Best Restaurant winners:

Dublin – Etto

Connaught – Cian’s on Bridge Street

Leinster – TwoCooks Restaurant & Wine Bar

Munster – Mews Restaurant

Ulster – The Muddlers Club

All-Ireland – Etto

National winners:

Best Private Dining & Club Restaurant – Locks Windsor Terrace

Best Cocktail Experience – The Sidecar at The Westbury

Best Cookery School – MacNean House & Restaurant

Best Seafood Experience – Klaw Seafood Restaurant

Best Digital Marketing – Kai Restaurant

 

 

Ballyfin Demesne named Irish hotel of the year

Posted on | by Aisling Rafferty

 

Ballyfin Demesne has been named the AA’s hotel of the year 2018.

The five star hotel in Co. Laois is a former boarding school which underwent an extensive nine-year restoration before opening as a luxury hotel in 2011. It stands on 600 acres of grounds and is home to a series of formal gardens designed by Jim Reynolds. The hotel was previously voted best hotel in the world in 2016 by readers of US travel magazine Conde Nast Traveler.

The B&B rate at Ballyfin starts at €960 for a double room, running to €1,710 for the best suite in the house. Most guests, however, opt for the full board package (from €1,275 for two people), which includes lunch or afternoon tea on arrival, cocktail hour, dinner in the State Dining Room or the Van Der Hagan Room, and breakfast the following morning.

Until 2015, Ballyfin was open only to residents, however reservations are now accepted for dinner for groups of up to six guests, who have variety of menu options to choose from, costing from €105 for three-courses à la carte, to €125 for an eight-course tasting menu.

Shane Ross, Minister for Transport, Tourism and Sport, presenting the award to Ballyfin’s general manager Damien Bastiat in Dublin last night, said: “The story of Irish tourism over the last 10 years has been one of hard work and perseverance to get through the troubled times of the economic downturn in order to come out the other side as a thriving industry. “Ballyfin Demesne, with its welcoming staff and steep history only highlights the best of what the hospitality industry offers to visitors from at home and abroad.”

The other main award winners were Aldridge Lodge in Duncannon, Co Wexford (AA Guest House Accommodation of the Year), and The Twelve hotel in Barna, Co Galway (AA Courtesy and Care award).

New 134 room hotel planned for Galway

Posted on | by Aisling Rafferty

Press Up Entertainment, Ireland’s largest and fastest growing pub and restaurant group, are said to have acquired a site in Galway with planning permission for a 134-bedroom hotel.

The site is located near Prospect Hill received planning permission for a hotel last year following an application by Highgate Properties. It is understood Press Up paid €4.5 million for the land. In addition to the bedrooms, there is permission for two bars within the building, which will ultimately have a total gross floor area of 5,310sq m. The acquisition comes as Press Up eye opportunities to expand into the UK market in the near future.

Press Up is the largest restaurant and venue group in the country and the group behind well-known restaurants such as Captain America’s, Roberta’s and the Dean Hotel. Press Up, which last year had a turnover of about €52 million, has said it hopes to open at least nine new hospitality venues over the coming year, including the Devlin hotel in Ranelagh, Dublin, which will open in the summer.

The group is also reported to be developing a 140-bedroom hotel in Cork. It is also planning a revamp of former private members’ club Residence on St Stephen’s Green, which it purchased recently. In addition, Press Up will soon open a cocktail bar in a three-storey building on Dublin’s Aungier Street, which company documents suggest will be called The Dutch Billy. The group’s other recent purchases include the well-known Elephant & Castle restaurant business in Temple Bar.

Job vacancies in hotel sector increased 200% in last five years

Posted on | by Aisling Rafferty

Job vacancies in the hotel sector have increased by almost 200% from 2013- 2017 according to jobs.ie

The job board said demand for key hotel roles such as hotel chef, bartenders, waiters, receptionists, porters, cocktail mixologists and concierges have all increased hugely. Every role has experienced growth in the last five years, particularly since 2016. Vacancies for hotel chefs increased by 149 percent over the five-year period and although vacancies were down by 9pc in 2017 compared to 2016, the number remains high. Hotel bartending, mixologist and concierge vacancies all soared by 80 percent in 2017 compared to just the year before.

Ireland’s hotel sector has demonstrated remarkable resilience,” said Christopher Paye, general manager of jobs.ie. Despite a drop in visitors and revenue from the crucial British market, 2016 proved to be a turning point for the sector, thanks to rising numbers of tourists from the rest of Europe, North America and Asia. Paye continues, “However, there is a mounting risk that demand for workers will outstrip supply, and this is already proving the case for chefs,” and he warns the growth of Ireland’s tourism industry will be “short-lived” if the skills shortages are left unaddressed.

The hospitality sector is worth €7.2bn to the Irish economy and supports an estimated 235,000 jobs. There was welcome news for the sector last week when Minister for Business, Enterprise and Innovation Heather Humphreys announced changes to employment permit regulations which saw the removal of certain chef grades from the ineligible occupation list. These changes will make it easier to source chefs from outside the European Economic Area.

Meanwhile, hotel group Dalata has said it expects to add some 300 jobs in Ireland this year thanks to the opening of three new hotels, two in Dublin and one in Cork. The new properties are expected to open by the end of the year.

Salary Series 2018- Hotel Salaries

Posted on | by admin

 

Excel Recruitment are delighted to release our 2018 Salary Survey. Our Salary Survey covers all aspects of the Hospitality Industry including Hotel, Chef and Industrial and Corporate Catering salaries. In a series of blog posts, Excel’s expert team give their take on the year ahead and the factors affecting salaries in each industry.First up, General Manager of Excel Shane Mclave discusses hotel salaries and the effects of Brexit. To view our Hotel and Catering Salary Survey in full click here. To get consultant Laurence Roger’s take on the much-discussed issue of Chefs salaries, click here.

It’s been an interesting year for the hospitality sector in general, and the hotel industry in particular. Brexit and all its consequences, both real and potential, were on everybody’s mind. Its first effects were definitely felt with a 54% decrease in the national average of UK visitors in the last year, according to Failte Ireland. Despite this, it was still a great year for the industry with 69% of hotels and 63% of national attractions welcomed more visitors than in 2016

The minimum wage

We can see that from a salary perspective, there is not a huge difference on 2016 except for salaries at the lower end of the scale, up to €30,000. The general consensus within the industry is that the biggest challenge in 2018 will be to manage the increase in the minimum wage. The jump to €9.55 at the beginning of January has had a knock-on effect. In previous years, employers could allow for an extra 10c or 15c above the minimum wage to create more attractive packages. However this year, with a jump of .30c, this is not possible. We are seeing employers make the decision to raise the hourly pay rate to €10 per hour for entry-level positions. This is pushing up all the lower pay scales to a higher level making it very difficult for businesses in a candidate driven market.

Retention and reward

The next big obstacle for hospitality is to retain the staff that they already have in place through progression and reward. We can see that there are more and more internal promotions, allowing Owners and Managers to keep their core staff in key positions. While this may be a way of retaining staff without any immediate financial cost for the business, if not managed properly, it could lead to inexperienced staff holding senior positions, for which they are not yet ready. They also run the risk of staff getting frustrated at increased workloads and responsibility without feeling a financial benefit. Reward is a different approach that some key players within the hospitality industry are taking and it seems to be working quite well, rewarding staff financially for achieving milestones within the company, usually loyalty and length of service.

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Restaurants being urged to charge ‘no-shows’

Posted on | by Aisling Rafferty

The Restaurants Association of Ireland is urging restaurants to take a non-refundable deposit when customers are making a booking to guard against ‘no-shows’.

The Association is calling on its members to take the deposits as a way to discourage the practice of people booking tables and then not turning up. According to Adrian Cummins, chief executive of the association, the problem was “rampant across the country” during the Christmas period, with a marked increase in no-shows. In an attempt to curb the issue, the association is encouraging members to take non-refundable deposits which would then be deducted from the table’s final bill or forfeited if the party doesn’t turn up.

The association has proposed a €20 deposit on tables of more than four but according to Mr Cummins, the Competition Authority will not allow the association to set the rate and they are encouraging members to define their own policy in terms of both the price and the sizes of parties charged based on the size of their own operation.

Mr Cummins pointed out that bookings for tickets for concerts and the cinema are forfeited if people do not turn up. “The industry needs to do something about this. We need to stamp out ‘no-shows’. People will have to give advance notice of 24 to 48 hours if they are going to cancel.” Mr Cummins pointed out that bookings for tickets for concerts and the cinema are forfeited if people do not turn up. “The industry needs to do something about this. We need to stamp out ‘no-shows’. People will have to give advance notice of 24 to 48 hours if they are going to cancel.

‘No-shows’ can be extremely costly for restaurants, in terms of both staff and produce bought in. Mr Cummins used one example when speaking to Newstalk this morning of one restaurant which had experienced the ‘no show’ of a party of 20 which was one-third of the restaurant’s capacity and had been very costly for them.

 

Hotel News

Hotel News

Posted on | by Aisling Rafferty

Skellig Star due to reopen

The Skellig Star hotel, formerly known as the Watermaque Hotel, is due to reopen later this month after a €3 million refurbishment and is expected to give tourism in the area a major boost.

The 56 bedroom hotel has been rebranded as the Skellig Star as well as being upgraded to include adjoining apartments, function rooms and other additional facilities

The coastal area is well-known for its stunning views of the Atlantic and has in recent years has, also, benefited significantly in the past few years by the filming of Star Wars on nearby Skellig Michael.

The hotel’s reopening later this month comes as preparations continue for the opening of the nearby Hog’s Head Golf Club, which is the first course in Ireland to be completed by the architecture firm of Robert Trent Jones II and also incorporates a hotel.

Gleeson’s pub in Booterstown to become hotel

Gleeson’s pub in Booterstown is to be extended into a boutique hotel to meet the demand for hotel accommodation in the city.

The well-known pub is expected to invest around €1.6 million into the development, adding 16 bedrooms above the existing extensive food and beverage facilities. The premise’s existing restaurant will undergo a redesign to include a lobby for the new hotel.

Gleeson’s is expected to pitch its new rooms within the mid-to-upper range of the market and the bedrooms are expected to be larger in size than the city standard. The overall business is expected to be rebranded to mark its entry into the hotel market.

239 bedroom coming to Dublin’s Liberties

A new hotel has been confirmed for the Liberties area of Dublin. The hotel is a part of a multi-million euro regeneration of the area in the capital’s south inner city and is in the early stages of development along with an indoor market, micro-brewery and retail and office space.

The regeneration development scheme will be based around Newmarket is set to be centred around the Newmarket Square area. The works will begin with the demolition of a 1970s enterprise centre.

The overall development will extend to over 400,000 square foot, generating 1,700 permanent jobs as well as augmenting the already established Teelings Distillery.

Cushman & Wakefield, commercial partners of real estate agency, Sherry Fitzgerald, are handling the development, while the design team for the project is a partnership between Reddy Architecture + Urbanism and Mola.

Planning permission is currently in the process of being lodged with Dublin City Council.

Sunshine Tax

Irish hospitality industry concerned about proposed sunshine tax

Posted on | by Aisling Rafferty

Restaurant and café owners are concerned that a new ‘sunshine tax’ could undermine the booming outdoor business in Irish cities.

A new ‘sunshine tax’ could affect Ireland’s hospitality industry by forcing pubs, cafes and restaurants to pay a tenfold increase in the current charge for outdoor seating and street signage.

If the proposed tax goes ahead, businesses with outdoor seating would have to pay an annual fee of €125 for each table and four chairs, €635 for street signage and an additional €100 for licensing.

Cork City Council are exploring the possibility of implementing the tax on a seasonal basis, charging businesses when outdoor seating is actually in use, such as between the months of May and September. Other local authorities in Dublin, Galway, Kilkenny, Waterford and Limerick are considering this approach too.

‘Café culture’ has become a significant selling point for Ireland’s tourism promoters, particularly with international visitors seeing it as a as a reason to visit the likes of Dublin, Cork and Galway, while street-side catering has been cited as a reason for the high number of American tourists spending time in other Irish cities and towns.

Tourism Development Directorate official Sharon Corcoran said: “Street furniture is critical. It is critical for small restaurants and it is critical for coffee shops. It is also critical for the tourism industry and we want to encourage people to stay longer [in towns and cities] and shop a little longer.”

Ireland enjoyed growth in overall visitor numbers of 10% in 2016.

 

Dublin hotels saw highest occupancy in Europe in 2016

Posted on | by Aisling Rafferty

Dublin hotels had the highest occupancy in Europe in 2016 and are forecast to stay on top in 2017 and 2018, according to PwC ‘s European cities’ hotel forecast 2017 and 2018.

The report found that hotel occupancy in Dublin was higher than London, Amsterdam, and Berlin within the same period. Dublin’s average daily room rate ranked ninth most expensive in Europe at €128.This average is expected to reach €138 in 2017 and even further to €147 in 2018.

The report showed that Geneva and Zurich in Switzerland had the highest average daily rate on the continent. The most expensive city is Geneva at €300, followed by Zurich at €245 and Paris at €229. PwC said while security concerns saw mixed fortunes for some city destinations in 2016, overall it was another record-breaking year for European tourism with 12m more visitors and almost 3bn nights spent in tourist accommodation.

Dublin Airport had a record-breaking 28m passengers in 2016, which exceeded the 2015 record by more than 2.8m. The report found that European hotel deal activity did see a slow down of nearly nearly 10% from the record high of €21bn in 2015 to €19bn in 2016, still the second-highest level ever recorded. The drop was largely driven by a slowdown in transaction volumes in the UK which fell by over 60%, due to Brexit uncertainty.