Sarah Hurley Excel Recruitment Retail Head Office Recruitment

How to work with your Recruiter to find your dream job

Posted on | by Aisling Rafferty

 

As a jobseeker, there can be certain factors to consider when using a recruitment company to help with your job search. Senior Consultant Sarah Hurley, explains how to get the best results whilst working with your recruitment consultant and what to expect throughout the process.

There can be misconceptions about working with your recruitment consultant and how agencies work. As Recruiters, our responsibility is two-fold. We align our candidate’s experience with our client’s requirements. As a Recruiter, our purpose is to join the dots between the candidate and the company, carefully matching the applicant’s skillset with what the client is looking for. Throughout my buying career, I had mixed experiences with recruiters (both here and in London) and now I’m on the other side, I can hopefully clarify the process and offer some tips to help you make the most of working with your Recruiter and hopefully find your dream job:

Research the Agency and Recruiter

Are they advertising roles in your industry? Are they a specialist agency? Who are their clients? When approaching an agency, you want a Recruiter who already has an understanding of what you do and what your next steps might be. This way you won’t have to waste time explaining the basics. Working with your recruitment consultant who has an in-depth knowledge of the industry and close relationships within it, should know which employers will suit you best, both career and company culture-wise.

Have an up-to-date and concise CV

I screen CVs quickly so it’s best to keep it focused and to the point (2 pages is ideal). You can always elaborate on your experience at interview stage. I often scroll through 3+ pages of a CV and still don’t know what candidates do! Be sure to include the correct dates, and if there are gaps, it’s no problem but do add a line explaining why. Taking time out for travel, kids, looking after a family member etc. is completely fine and can even be of an advantage to you and your potential employer – just don’t try and hide it!

Be realistic

Recruiters help match you with roles that you are qualified for and suited to within their clients’ business. As Recruiters, we advocate for improved salaries, packages and titles etc. on your behalf but you will need to have realistic expectations. Recruiters are tasked with finding the person that most closely fulfils their client’s wishlist and are rarely given the freedom to deviate from this. If you are looking to move into a completely new industry or don’t have the experience for the job you are applying to, there is probably little a Recruiter can do for you. If you’re looking for a €10k+ salary bump but the budget is only €5k more than you are currently on, or if you want the client to match your 30+ days of annual leave when their company policy is 25, you will need to manage your expectations and decide what you can and cannot be flexible on

Trust your Recruiter

Following on from this, as a Recruiter, we will work to get you the best package possible but if we think you are jeopardising your application by being unrealistic, we will tell you. It is a balancing act between getting the candidate what they are worth and also supporting the client’s brief and budget. As Recruiters, we always look for mutually beneficial outcomes for both parties. Clients will try to meet requests where they can, so trust your Recruiter’s expertise when they say a client has hit a ceiling with regard to the package.

Be honest and ask questions

Your relationship with your Recruiter should be a collaborative one. Don’t be afraid to ask questions such as, where your experience or salary sit in the market and what aspects of your CV or the interview you need help with. Be honest with your Consultant about any requirements you have, even if you think it’s minor. If you need flexibility around working hours for the first month of your new job (you could be finishing a course, your child minder could be away etc.) for example, tell your Recruiter at the application stage, so we can manage this on your behalf. That is just one of the advantages of using a Recruiter. They are able to relay your requirements to the client whilst at the same time, maintaining your value as a candidate. Confidentiality between the Recruiter and the candidate is paramount so don’t be concerned about being open regarding potential issues you may have.

Aislinn Lea, Head of Fashion & Non-Food, Excel Recruitment

Retail University

Posted on | by Aisling Rafferty | Leave a Comment on Retail University

Excel’s Fashion and Non-Food Director Aislinn Lea on why a retail career is the one for anyone looking to learn and the world of opportunities retail jobs offer

The term university I believe comes from the Latin universitas magistrorum et scholarium which roughly means “an association of teachers and scholars” which to me, is exactly what the retailing world is. A retail career is a world of opportunity. It is an ever changing world of diversity, excitement, pace, people, leadership and growth. I struggle to think of another industry or career path that can offer you the diversity of skills and experiences that retail can. Depending on your skills and interests, retail offers you the opportunity to:

  • Be a decision maker: insight of managing and leading a business like it is your own
  • Be a teacher: instrumental in training, motivating and encouragement
  • Be a financial wizard: managing controllable costs, analysing your trading reports improve sales growth and create a profitable store / business
  • Be a magician and juggler- learn the art of multi-tasking and managing the needs of the business, of your customers and your team without breaking a sweat
  • Be creative – to allow for change by understanding your people, your customer, company culture
  • Be everything to everyone – a leader, a manager, a friend, a personal shopper, a coach, an inspiration and ultimately to be part of the art in delivering the ultimate shopping experience

I recently received an email from a candidate that I placed in a new management role letting me know how he was finding his new job. In it, he described his new company as a “University of Retail” which struck me firstly, as a fantastic compliment for our client. Secondly, it highlighted just how unique retail is as an industry for precisely this reason: in retail, every day’s a school day.

Retail management is one of the most progressive careers in the market, an industry where the opportunities and careers available are as ever-changing as the products we sell and customers we serve. To a hardworking and passionate individual pursuing a retail career the doors that open are endless and a result, exciting, challenging and rewarding. From Management, Head Office or Buying to HR, Marketing, E-Tailing and Visual Merchandising there are exciting career opportunities and career paths across Grocery, Fashion and Non-Food retailing along with countless chances to learn, meet new people, try new things, and see new places. On top of this, it’s an extremely fast-paced industry, constantly innovating and evolving, which provides anybody who wants to embrace new ideas and technologies the opportunity to really make their mark.

Retail is Ireland’s largest indigenous industry employing over 280,000 people and accounting for a large contribution to the Irish economy. Its also one of the fastest evolving industries there is. As retail continues to grow, we need to continue to attract new talent and new leaders into the world of retail. Equally we need to hold on to our current talent, our scholars in retail who can mentor, train and develop the new recruits, the new team, the new leaders.

Why Retail Needs Great HR Managers

Posted on | by Aisling Rafferty | Leave a Comment on Why Retail Needs Great HR Managers

Excel Recruitment has established a dedicated HR recruitment department to further support our client’s needs. Head of HR Recruitment Sean Thomas breaks down just some of the reasons why great HR talent is a necessity not a bonus for retail businesses.

With
only 4 months left in 2019, we’re continuing to see excellent growth in the
economy and the market shift towards full-employment. We are seeing people
prosper, building sites all over with new homes being built, banks’ lending again
and young couples finally becoming homeowners. Excellent right? While retailers
across the country have reaped the benefits from all of this positive growth,
such a buoyant employment market is causing headaches for retailers of all
sizes when it comes to recruitment.  An
experienced HR Manager can support owners and organisations in all industries
but below are just a few reasons why retail in particular should make HR a priority.

The customer is key

To
state the obvious, exceptional customer service is at the centre of any
successful retail business. The key to this is the front-line employees, the
people who are in direct contact with customers both instore and online. They
are the public face of the company and often, what customers remember most
about their experience of a brand. They are essentially ambassadors of the
brand and key to achieving customer service goals. This means making sure that
the workforce is properly trained in the appropriate skills and happy and
motivated to deliver exemplary service. This is where a solid HR team can
shine, not only in devising, co-ordinating and implementing complete 360
training for in-store teams but also in terms of ensuring employee engagement
and motivation, devising incentives for rewarding and recognising key staff or
planning team bonding exercises.

Turnover

Retail
can have a high rate of employee turnover due to seasonal demand, employing
high numbers of students who work part-time and then move on or people working
their way up the business quickly. High staff turnover can be time consuming
and expensive for businesses and can impact customer loyalty if customers keep
seeing a new face every time they enter your store. A solid HR management team
can keep turnover to a minimum by managing the interviewing process, asking the
right questions to ascertain how a potential hire will fit in with the existing
team and communicating the role and its responsibilities and requirements fully
to candidates being interviewed.  This way, there’s no surprises when the
candidate starts a job, for either them or the employer.

Seasonal Demand

Retailers
often experience fluctuations in staff numbers, such as needing to add
temporary staff in the run up to Christmas or summer to cope with increased
footfall. This can be stressful for businesses without sufficient HR support
trying to recruit large volumes of people quickly and for full-time workers who
may have to assist new colleagues thrown into the thick of it. Again, a
specialist and dedicated HR manager is the best person to manage this process,
highlighting to permanent staff what’s expected of them and onboarding
temporary workers successfully.

For
both head office roles and on the floor in the stores, we are seeing exactly
how important it is having a strong HR manager with expertise in reward,
L&D and recruitment.

A strong
L&D leader can develop talented members of the team, giving them the
confidence to take the reins in the business or take up specific support roles
in other areas of the business. They can also assist a business in motivating
and retaining their top performers, leading to internal promotions and
increasing harmony within the store.

If you have any HR recruitment requirements or are an HR
professional on the lookout for a new move, get in touch with Sean today
at sean@excelrecruitment.com or call 01-8148747

 

Irish Barista Academy

Irish Barista Academy to tackle skills shortages

Posted on | by Aisling Rafferty

Excel Recruitment and sister company Futureproof Training are delighted to add barista training to the menu by establishing ‘The Irish Barista Academy’ to meet skills shortages in the hospitality industry.

The academy’s foundation earlier this month comes in direct response to increasing requests for skilled baristas from a variety of hospitality businesses . Shane Mclave, Director at Excel Recruitment says “It’s clear to see how coffee culture has exploded in Ireland in recent years and with the employment market the way it is, there is a dearth of trained and passionate baristas across the country. The barista school came about because of the sheer number of our clients requesting knowledgeable, fully-trained baristas. We have 100s of fantastic staff that are great at customer service, bar and wait staff duties, they just need the additional knowledge piece.” Shane continues “The school will be mutually beneficial for clients and staff. Staff will be able to add another string to their bow and clients have skilled, accomplished baristas readily available for their businesses’ needs.

The Irish Barista Academy will also partner with Skillnet, Ireland’s national agency responsible for workforce learning. Shane Mclave also explains how important the partnership with Skillnet is. Shane says “We’re incredibly proud to be partnering with Skillnet on this initiative. Skillnet’s ethos is very similar to our own, empowering the workforce by offering valuable learning experiences while ensuring businesses have a highly skilled workforce essential to their competitiveness.”


The new Irish Barista Academy will offer full barista training courses including equipment and maintenance, coffee theory, customer service and more. According to Senior Trainer Eimhear Ó Dálaigh the barista training is designed specifically with Excel’s clients in mind. She says “as soon as the training is completed, each barista is able to immediately and seamlessly work on any of our client’s teams.”

The school will be run in partnership with Futureproof Training which already offers a full range of blended training for hospitality professionals. Futureproof operates at the forefront of training providers with fully accredited trainers and a variety of learning methods, including online, app and classroom based.

For more info on The Irish Barista Academy, visit www.irishbaristaacademy.ie or www.skillnetireland.ie

Book your place today: http://www.irishbaristaacademy.ie/contact-us/

Laurence Rogers- Excel Recruitment Senior Hospitality Consultant

Why Chefs Should Use LinkedIn More

Posted on | by Aisling Rafferty

Senior Hospitality Consultant Laurence Rogers on why chefs need to be making the most of their LinkedIn profiles and his top tips for getting started…

 

I spend quite a lot of my time as a Recruiter on LinkedIn and it always surprises me how hospitality people, and especially Chefs, seem to put the bare minimum into their profiles on the platform. Funnily enough, the content that I enjoy the most comes from Chefs who do use LinkedIn to their advantage and showcase the foods, brands, and concepts that they are currently working on. It helps me keep in touch with culinary trends both nationally and internationally while putting industry experts as well as up and coming talent on my radar. But why do I recommend LinkedIn over other social media platforms….

Online Community

For one, LinkedIn gives you access to an online community of likeminded people working in your industry. You can join groups, build a network of professional chefs, swap ideas, pictures, recipes, techniques, projects… the list goes on! You get an opportunity to interact with industry experts and peers as well as the chance to become a mentor and influencer and build your own personal brand. LinkedIn is the only platform that allows you to engage with your industry on a professional level.

Find Jobs

This is a fantastic way to find a new job as LinkedIn is like an interactive jobs board! Not only can you see what jobs are available, you can also see who is already working there, what kind of food they produce and what kind projects they are working on. You no longer have to use a job advert to try and work out what the company would be like to work for, you can just pop on to their company page and do all your research on LinkedIn.

Career progression

LinkedIn will, without doubt, give you access as a professional to a lot more opportunities. If you can get your talent and experience across on your LinkedIn profile, it will open all sorts of doors for you. The best profiles will get noticed first but how do you make sure that your profile gets noticed…

Profile Tips

  1. Profile picture – keep it professional, make sure your chef whites are spotless and make sure you are smiling or at least look happy!
  2. Keep your dates of employment up to date – this is essential, we know chefs are not known for their amazing CVs so this is a great way around it.
  3. Add specific skills and interests – Cooking techniques, pastry skills, butchery, zero waste… the list goes on! Let people know what makes you stand out.
  4. Content, content, content… – Like posts from other Chefs, post links to videos and articles, post pictures of your own dishes, share recipes… The more active you are online, the more doors it will open for you.

Staffing is biggest concern for 69% of Irish food businesses

Posted on | by Aisling Rafferty

 

69% Irish food businesses say the availability of skilled workers is a serious concern, according to new research released by the Food Safety Authority of Ireland (FSAI).

Brexit was shown to be the second greatest future worry for food businesses, with over two thirds (67%) identifying its unknown impact as a business concern going forward. The food businesses interviewed cited particular concerns around increases in costs of supplies, tariffs and exchange rates in respect of Brexit on the Irish food industry. Dr Pamela Byrne, CEO, FSAI, said: “Our research shows that difficulties in attracting skilled staff and increased regulations and taxes are among the perceived threats that food businesses are citing. At the same time, the final outcome of Brexit is still not yet known almost three years since the referendum took place, and this is also concerning food businesses here.”

The research was carried out by Amárach and looked at the attitudes and feelings of over 200 national and international food business SMEs, including importers, wholesalers, manufacturers, producers, operators and retailers. The research also showed that food allergens and ingredients labelling is the number one concern for Irish food businesses from a regulatory perspective. A majority (73%) were increasingly confident about food safety regulation, believing that Irish produced food is safer now than it was five years ago. Despite the increased confidence, numerous food safety concerns remain for food businesses. The food industry is apprehensive about allergens and ingredients labelling; food hygiene and handling requirements; and other widely noted food safety concerns including the use of hormones, pesticides, antibiotics and additives.

Around one third (31%) of those surveyed do not feel well enough informed in terms of food safety information, despite a high proportion claiming to cover this in-house or via consultants.

If you are a hospitality, food or FMCG manager looking for assistance with your recruitment, get in touch with any of our expert team at 01-8717676. If you would like to enquire more about Manual Handling or HACCP training for you or your team email info@futureprooftraining.ie

Grocery Retail Market Shares

Dunnes remain top grocery retailer as Lidl and Aldi growth continues

Posted on | by Aisling Rafferty

Dunnes Stores retained top spot in the battle of the supermarkets with a 21.8% market share for the 12-week period ending July 14. This marks its 11th straight time on top of the grocery retail market. Douglas Faughnan, consumer insight director at Kantar, said Dunnes had attracted an additional 65,000 shoppers during the 12-week period with shoppers spending an average of €42 per visit, the most of any supermarket. He said Dunnes typically performs strongest in the second half of the year so these figures mean the retailer has “a solid base as we move towards its core trading season.”

In line with the overall market trend for increased spending by consumers, Lidl has seen the greatest increase of as shoppers bought more of its premium products. Douglas Faughnan explains: “While Lidl has witnessed a slight rise in overall shopper numbers, its success encouraging people to trade up to its premium own label and branded lines is a key reason behind its growth. Nearly 100,000 more shoppers bought Lidl’s top tier own label products this period compared to last, with an additional 13, 000 shoppers buying branded goods as well.” Lidl recently opened their 200th store and announced plans for 50 more stores around Ireland in the coming years.

Both Dunnes and Lidl have capitalised on a growing trend among shoppers who prefer to prepare meals from scratch. Inspired by the success of meal kit brands and convenience cookbooks, recent package deals on the constituent ingredients for home-cooked classics like spaghetti carbonara and bolognese have been popular at both retailers.

Aldi has seen the most dramatic growth of all the retailers during this period, with growth hitting double digits. Sales at the discounter were 12.8% higher than a year ago for a 12.5% share – both records for the German retailer. Lidl’s 5.4% year-on-year sales growth leaves it on 12.2%.

Excel Recruitment launch specialist HR recruitment division

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Excel Recruitment are delighted to announce the opening of our new specialised HR recruitment division.

With the ‘war for talent’ in full swing in Ireland, our new HR recruitment division has come in direct response to our client’s requirements, as the market sees an increasing focus on building a strong HR function and the positive impact HR has on businesses’ success.

The view of HR has changed drastically in recent years, shifting dramatically from the traditional compliance/ service provider to a much broader responsibility of both company and employee champion; designing, driving and continuously improving the entire employee and candidate experience. More and more, we are seeing companies carve out roles such as “Chief Culture Officer’ or ‘Head of People and Culture’ to reflect HR’s new mandate, of driving quality candidate experience and employee engagement, well-being and retention.

Excel Recruitment has successfully recruited HR roles of all levels for our clients since 2002 and has successfully filled HR roles for some of the biggest retail and hospitality brands in Ireland. CEO Barry Whelan says “The move to a defined specialist division will allow our HR team to concentrate specifically on HR roles across any industry with greater focus and improved search and selection capabilities, recruit permanent roles along with providing contract and even temporary personnel solutions.”

Heading up the division is Sean Thomas, Senior Consultant. Sean began his career with Excel Recruitment first as a candidate before joining our successful retail recruitment team over 5 years ago. In 2018, Sean was promoted to Senior Consultant and wanting to understand more about his client’s needs and explore his passion for HR, completed his CIPD HR qualification.

If you have any HR recruitment requirements or are an HR professional on the lookout for a new move, get in touch with Sean today at sean@excelrecruitment.com or call 01-8148747

tax system changes

Tax system changes explained: How does it work for temporary workers?

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As a temporary worker, you may have noticed that this year, Revenue has made some big changes to their PAYE system- changing the way people can register new employers and claim tax back.

Every year thousands of individuals end up either overpaying their tax or not claiming their warranted tax returns. Revenue say this was because the old system was too complicated and confusing. In the new system, which was rolled out in January, all your tax issues will be dealt with online and the old paper forms such as P60, P45, and P30 don’t exist anymore.

What is myAccount?

MyAccount is the new online tax & revenue system which makes it easier to update your personal details, review your tax affairs, and make payments and apply for tax reliefs and incentives. With details on what you’re paying in income tax, universal social charge (USC), PRSI (pay related social insurance and income tax rate for the staff member), local property tax, pension etc. which are updated by employers on a monthly basis. You can now view all these submitted details (which were previously given to you on your P45 forms when you left a job) and have a more accurate up-to-date view of your tax situation.

What does this mean for you?

Basically, instead of getting lots of various forms or having to wait long periods for amendments/ band adjustments to your tax credits when you start a new job, all of your tax needs will be adjusted and managed in you myAccount. All you have to do now is set up for a myAccount with your Personal Public Service number (PPS), date of birth, a phone number, email address and home address, and all your details will be available to you on your account.

Requesting end of year statements

The steps to Requesting end of year statements are as follows:

  1. Sign in to myAccount
  2. Select ‘Review your tax 2015-2018’ on the ‘PAYE Services’ card
  3. Select ‘End of Year Statement (P21)’ for the appropriate year.

How to claim back Tax using myAccount?

A P21 is if you are claiming tax back for the previous year. In case of making any tax claims, you only need to sign into your myAccount, request a P21 (End of the year Statement), which you’ll receive within 5 working days, fill a Form 12 and submit them. You will then either directly get the claim deposited in your account (if your bank details are entered in your profile) or receive a check in the post. It can be used to claim tax back if you have left the country and have gone at least 6 weeks.

For more information please visit: https://www.revenue.ie/en/online-services/services/register-for-an-online-service/register-for-myaccount.aspx or contact your Revenue Office.

Barry Whelan Excel Recruitment

Question time: Asking questions in a job interview

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Candidates are usually comfortable answering lots of different types of questions in job interviews, but often forget to ask a few of their own. Excel CEO Barry Whelan discusses one of the most overlooked parts of job interviews and sets out a handy guide to the right and wrong questions to ask.

Job interviews can be very stressful. You need to research the company, decide how to best dress, find the office and get there on time. There is a lot going on before you even worry about the interview itself!

No wonder people breathe a sigh of relief as the interview starts to wrap up, having spent the last hour trying to come across as effortlessly brilliant while answering an employer’s tricky questions.

But remember not to let your guard down. At the end of an interview, you will still be tested and any employer will expect some interaction in the form of questions from you.

So, before you go and start asking your potential employer some carefully thought out questions about their company and the role, here are some examples of the best questions to ask and the ones to avoid.

Don’t ask: Do you have flexible working arrangements or can I work from home?

It may be tempting to ask this question, particularly if you have a tough commute or kids to drop off and pick up, however the interview is not the time to ask this. You should know the working arrangements and the hours of the position in advance of the interview. There are other ways in order to get a steer on working arrangements in the future.

Do ask: What is the company like to work for?

Here you are asking a broad question which can cover company culture, work arrangements, flexibility and retention. Getting to know a potential work environment is important in determining if you will be comfortable there and to gauge expectations. Here you will find out the level of professionalism, the interviewer’s enthusiasm for the business and important aspects of the job, like flexible working arrangements.

Don’t ask: How soon do people get promoted?

If you want to improve your chances of being recruited, asking how soon you are likely to get a promotion or raise is not the best question at interview. Firstly, how can your new employer know since you don’t work there at this point and they haven’t seen your performance or capability? It also projects a sense of entitlement that could be off-putting to an employer.

Do ask: What are the expectations of the role for the first 90 days?

A better job interview question to ask would be about the 30, 60 and 90-day expectations for the role. If you receive this information upfront, you will know whether you are meeting or exceeding the company’s expectations after you have worked there for a while. You can then use that knowledge for any performance evaluations or promotion talks later on. You will hear talk of development in this answer which will show you how soon you can expect a step up.

Don’t ask: What will my salary be?

It is extremely important to negotiate your starting salary. However, firstly, the role will have been advertised at a salary level and secondly, you should only approach this question if asked. Salary negotiation usually comes at the job offer stage and at that point everyone’s expectations have been discussed. Plus, your interviewer might not actually know the answer.

Do ask: What direction is the company headed in the next five to ten years?

A good question to ask in an interview is about the company’s short and long-term growth plans. It shows your potential employer that you have a strong interest in being part of the company. This question could also reveal whether or not there are opportunities for growth, promotion and salary improvements.

Don’t ask: How did the company start?

You don’t want to ask about the company’s origin story, competitors, products or anything else that you could and should have already researched. You will only come off as unprepared.

Do ask: What do you enjoy about working here?

A good question to ask at the end of an interview is what your interviewer thinks of the company. By asking about their favourite aspect of working there, you will get an invaluable insight into the culture and demands of the job.