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Our client, a rapidly growing US e-commerce startup, is expanding in Ireland and looking to hire German-speaking Customer Service Specialists (Ireland based) to join their Customer Experience team.

This fully remote role is perfect for someone proactive and solutions-driven, with a passion for delivering top-tier customer support in a fast-paced, international environment.

Key Responsibilties:

• Support buyers and sellers via email and chat
• Resolve queries on orders, payments, shipments, and platform use
• Use internal tools to drive quick and effective solutions
• Work cross-functionally to troubleshoot and escalate issues
• Spot trends in customer feedback to help improve processes

About You:

• Fluent in German and English, with experience supporting the DACH region
• 2+ years in customer service or support
• Comfortable working weekend shifts on rotation
• Strong communicator with a customer-first mindset
• Experience with support tools and e-commerce platforms a plus

What’s on Offer:

• Salary €35k-€40k DOE
• Fully remote work with home office setup, phone & internet allowance
• Work alongside a dynamic international team
• Full benefits package
• A clear path to career growth in a company that values innovation and customer satisfaction

Ready to join a high-growth startup and make an impact? Apply now with your CV via the link – Kayleigh will be in touch. For more roles, visit the Excel Recruitment website.