Category: Blog

Cost of replacing employees

The True Cost of Replacing an Employee

Posted on | by Editorial Team

Our CEO, Barry Whelan, featured in the April edition of ShelfLife magazine to discuss the true cost associated with replacing employee’s. Check out what he had to say below:

Encouraging an employee to reconsider their decision to resign from a company, can help save a great deal of time and money further down the line, writes Excel Recruitment’s Barry Whelan.

Ireland is in the midst of the “Great Resignation” with employers witnessing a higher churn in employees then most can recall. We know there is a staff crisis in hospitality, but there is also a looming crisis for labour in the retail, industrial, warehousing, transport, and health sectors. Workers are leaving their jobs in record numbers and new roles, due to demand with the re-opening of society, are being registered at a faster rate than we have ever witnessed in Excel. This is leaving businesses scrambling to replace employees, often at a major cost to the business.

Job postings consistently rising

The trajectory of job postings for the retail sector is on a consistent upward trend, having more than doubled from 1,578 in February 2021 to 4,258 in February 2022 (data courtesy of Indeed). Retail will be the next sector to be faced with a serious and damaging staffing crisis, akin to that currently being suffered in hospitality.

The industry data paints a stark picture – between 2019 and 2021, the number of retail job seekers per retail job vacancy had been increasing year on year. However, since then it has dipped significantly and in February 2022 there were 39 job seekers per job, down from 78 job seekers per job in February 2021. What’s more, the number of employers with active retail job vacancies has now nearly tripled in the 12 months to February 2022 when it stood at 1,360 employers – up from 488 employers in February 2021.

Re-evaluating priorities

Over the course of the pandemic many people were out of work and/or on reduced hours – they had more time on their hands to really look at their careers and their life, and what they want from both. As a result, we’ve seen thousands of workers change careers, upskill in their current industry, and/or just make the decision to strive for a better work-life balance.

That dynamic, combined with the fact that the industry has also missed out on approximately two years of new candidate intakes – due to workers either leaving the sector during Covid because of lockdowns and working restrictions, or indeed leaving the country – has left supply as a major issue, which continues to deteriorate.

The true cost

Depending on the complexity and seniority of a role, the actual or real cost of employee turnover can be estimated to be between 33% to a whopping 200% the employee’s annual salary.

Before allowing an employee to resign without any effort to get them to reconsider, employers should be aware of all the possible costs of replacing an employee.

The more obvious costs such as advertising, the recruitment process, executive and human resource professionals’ time spent interviewing, recruitment agency costs, background or reference checks, rejection of unsuccessful applicants or indeed interim temporary workers hired to plug a hole, all add up to a considerable number of man hours and burn rate interviewing.

But these are not the only costs; you must consider lost productivity, lost sales, lost turnover, lost knowledge, and new hire learning errors along with training time. These are the hidden costs of losing good employees.

Whiplash changes

The talent market has undergone whiplash-like change in the last 18 months, with companies shedding their workforce last spring and then spinning into a hiring frenzy this summer. It’s no surprise that many employees are looking for new opportunities or at least revaluating their career priorities.

Oftentimes, when an employee looks to leave, they should not be retained, as fresh talent can often add unmeasurably to a business. However, management need to understand the total cost of ownership in employee disengagement and attrition before making a decision not to try to retain talent.

‘Stay’ interviews

There are two recent trends that are worth looking at. The first is the ‘stay’ Interview. Here, instead of the usual six-monthly appraisal, companies engage with employees asking them why they continue to work for them and what they need to continue to do so.

Intercom, the Irish-founded tech communications platform with more than 800 employees, is a great example of this, with managers holding special meetings with each of their team members encouraging them to stay.

Boomerang employees

The second trend is boomerang employees: employees who return after leaving a company. A new LinkedIn Workforce Insights survey shows that this keeps rising.

Boomerang recruits amounted to 4.3% of all job switches last year, up from less than 2% in 2010, according to LinkedIn data. Fully trained, culturally compatible employees returning to their employer can’t be a bad thing!

If you would like to check out the full April edition of ShelfLife magazine you can do so by clicking here.

Temporary Staff

Looking For Temporary Summer Staff? We Can Help You!

Posted on | by Editorial Team

Summer is just around the corner and being able to handle increased customer volume during peak season can be difficult. Using Temporary Summer Staff can help with this.

The influx of more people coming in and out of the country creates a lot more demand for staff, and your current employees will be taking well deserved annual leave to relax and unwind. This coupled with greater levels of employment in the marketplace can make it very challenging to find the right number of employees to do various types of jobs.

Work expectations can easily be managed if you prepare your business in advance. This is why many businesses are opting to use temporary or seasonal workers to help cover the shortfall of permanent staff during the holiday season.

How Can Our Temporary Staff Support Your Business?

All types of businesses rely on summer workers to help reduce the overall workload. As an employer, you may be reluctant to use workers on a short-term basis, but contrary to what people may think, temporary workers can offer a plethora of benefits.

More Skills & More Staff

During busy months, companies of all sizes often find themselves overwhelmed and understaffed. By looking for temporary summer staff and hiring them, with a niche skillset, the individual can hit the ground running and get stuck into work with little delay. This is especially true when you use Excel Recruitment’s staff who are efficient, professionally trained, and willing to work well with your current full-time employees.

A New Or Differing Perspective On Projects

Not only can temporary workers help teams get back on track, but they usually have plenty of experience working in different ways and in different positions for many organisations. As a result, many temporary workers have great ideas and can often introduce better ways of working which can boost productivity long after they move on to their next temping position.

Preventing Staff Burnout

Summer employees give your full-time workers a break so that your regular employees come back refreshed after holidays and ready to jump back into work.

We’re Here to Help You

If you are looking for temporary summer staff or wish to have a confidential chat, Excel Recruitment can help you. We carefully screen all of our employees, and we always try to match companies with temporary staff who are professional and knowledgeable within the industry. If you would like more information, you can email Ciara Connolly by clicking here.

Retail staff

Ireland’s Retail Sector on the Verge of Severe Staffing Crisis

Posted on | by Editorial Team

The trajectory of job postings for the retail sector is on a consistent upward trend, having more than doubled from 1,578 in February 2021 to 4,258 in February 2022[1]. Excel Recruitment, the leading retail recruitment specialists in Ireland, is warning that the retail sector could be the next industry to face a serious and damaging staffing crisis, something akin to that currently being suffered in the hospitality sector. Excel Recruitment is advising retail employers throughout the country about the necessary steps they can take to mitigate this shortage and make their industry a more attractive prospect for workers.

Aislinn Lea, Director of Fashion and Non-Food at Excel Recruitment commented,

“The industry data paints a stark picture – between 2019 and 2021, the number of retail job seekers per retail job vacancy had been increasing year on year. However, since then it has dipped significantly and in February 2022 there were 39 job seekers per job, down from 78 job seekers per job in February 2021. What’s more, the number of employers with active retail job vacancies has now nearly tripled in the 12 months to February 2022 when it stood at 1,360 employers – up from 488 employers in February 2021[1].

Over the course of the pandemic, many people were out of work and/or on reduced hours – they had more time on their hands to really look at their careers, their lives, and what they want from both. As a result, we’ve seen thousands of workers change careers, upskill in their current industry, and/or just make the decision to strive for a better work-life balance.

That dynamic, combined with the fact that the industry has also missed out on approximately two years of new candidate intakes – due to workers either leaving the sector during Covid because of lockdowns and working restrictions, or indeed leaving the country – has left supply as a major issue, which continues to deteriorate.”

Ms. Lea commented,

“Retailers are facing an uphill battle, but we have identified a number of actions that employers can consider to allow them to attract the talent needed.

Many employers we speak with are disheartened because they say significantly boosting salaries to attract and retain workers is just not feasible now. However, money is not the only solution to the problem. Daily, I tell people that there are more ways to build the team you want and need in your business than by basing it on money alone.

Obviously, wages must be attractive to some degree – people need to be able to maintain a good standard of living from the remuneration they receive in the sector and salaries need to be competitive. But where we are seeing the real changes is in benefits, employer flexibility, and better working conditions.”

Addressing Employee Benefits

Excel Recruitment has outlined several key considerations for incentivising roles within the retail sector.

Ms. Lea commented,

“Working hours are a huge consideration for people. While working from home simply does not work in most cases; as an employer, you could explore how you might rejig the working week. Can you offer some weekend and evening flexibility in the structure? Candidates are looking for more flexibility so that they can plan their home lives accordingly. The introduction of every second weekend on/off is proving to be very popular amongst some of our retail partners.

Annual leave is another area where improvements can be made. We appreciate that the statutory entitlement is 20 days plus bank holidays. However, keeping in tune with trends regarding work-life balance and the fact that retail requires more flexibility, the need to offer more than 20 days is a must in retail management. We’re seeing a shift to 23-25 days’ holidays.”

The recruitment experts note that while pension schemes have long been an important benefit to employees, they are not necessarily often provided by employers and are an area where more businesses could review their policy and introduce attractive proposals for employees.

Ms. Lea commented,

“In addition, we are finding that incentives and benefits that focus on employee wellbeing, such as Employee Assistance Programmes are increasingly attractive – where staff are supported with free counselling services for work-related or personal problems.

Bonus schemes have become a benefit that not many managers take seriously. To work well, management needs to ensure bonuses are based on performance and sales but it is also extremely important to be more specific in outlining bonus details and conditions.

Softer incentives including referral schemes for new staff and/or loyalty bonuses, brand perks and discounts, and more personalised offerings such as uniform allowances, the Bike to Work scheme, birthdays off, gym memberships, and lunch allowances are becoming more common. Employer reward schemes and in-house awards that celebrate conscientious staff members also create engagement and can help increase staff motivation and morale.”

While there are many pathways open to employers regarding more diverse packages for employee benefits, Excel Recruitment says that employers must be active in advertising these to candidates.

Ms. Lea concluded,

“Creating these incentives is one element, but the next important step is to include these benefits and perks in any company vacancies or job advertisements so that potential employees can consider them alongside the job role. Candidates are looking for more, but it’s not just about money – the focus is increasingly about enjoying one’s career while having time to enjoy your life outside of work too.”

[1] Indeed Hiring insights – Retail category in Ireland

You can contact Aislinn for more information at aislinn@excelrecruitment.com. Please click here to search for all of our live retail roles.

management mistakes

Management Mistakes: Part 2

Posted on | by Editorial Team

Our CEO, Barry Whelan, featured in this month’s issue of ShelfLife magazine discussing the final part of the top management mistakes series. Check out what he had to say below:

Continuing last month’s series on management mistakes, Excel Recruitment’s Barry Whelan outlines 11 more errors managers should avoid in the pursuit of keeping staff members happy, motivated and productive.

When candidates come to Excel Recruitment looking for a new role, we zone in on their ‘reason for leaving’. We want to understand completely why the candidate wants to move job, so that we can find the right new job for them. One of the reasons that comes up consistently in the top five is frustration with a manager or poor management. Here are the second set of the top bad management mistakes that can drive an employee out the door.

For all those managers out there interested in improving their ability to manage others, take heart in the fact that you’re only human. I know I for one have made every single one of these management mistakes at some point or another in my career. Let’s start with another personal favourite of mine!

1) Belittle their team over things, both significant and insignificant:

When a soft deadline is missed, this manager raises it at a staff meeting by throwing their hands up and remarking about how everyone’s incompetence will ensure the closure of the organisation! The dramatic manager who makes mountains out of molehills is a prime example of a bad manager. While a good manager should never ‘lose it’ with the team, they may be forgiven for doing so in a crisis, but not for something insignificant.

2) Passive aggressiveness, reminding the team of the power they hold over them:

This manager does things like often making “jokes” about firing people, then laughs it off, like they want to show their team that they have a great sense of humour, but, at its heart, this behaviour is bullying.

3) Active aggressiveness:

In a team huddle, this manager makes comments such as: “I know you have all performed really well and the business is performing, but we are only as good as last month and if anyone drops the ball, they will know about it.” Using direct threats and fear as motivation does not have a place in modern professional management.

4) Cross personal boundaries:

The risk of crossing personal boundaries arises easily in social occasions involving work. How many employees have woken up the morning after the dreaded office Christmas party with a completely different impression of their manager, who drank too much with the staff or became their pal at the party, before reverting to the previous relationship status come Monday morning as the boss.

5) Physically invade people’s spaces:

No physical contact is permissible anymore. If a member of staff is upset in front of their manager, while human nature might illicit a response like a hug, this is a no-no. A bad manager invades an employee’s space. The employee takes a step back and they take a step forward. An employee asks for personal space, and they don’t give it and stand too close when talking.

6) Delegate autonomy, without meaning it:

They tell you they want you to make the decision. They don’t want to be involved or indeed need to be, because you have the experience, and you are driving this project. They then take your decision, and go and change everything, without bothering to explain why. This is so deflating for staff.

7) Play favourites with team members, and make it obvious:

This manager takes the same team member out for lunch every week; they make a big deal of their birthday, but not others. They play favourites and do not operate in a fair and equitable manner. This causes resentment and a poor team environment.

8) Criticise team members in front of their team:

A critical tool of performance management is to criticise a team member away from their peers. This should be done outside of the process. Criticism should be given one-on-one and should always be constructive. Whilst public humiliation means everyone gets to learn, it is a sure way to make an employee have a browse through job boards.

9) Become defensive at the slightest constructive feedback:

The bad manager asks for feedback in meetings and then bullies and belittles everyone who opens their mouth. Then when people don’t contribute to meetings, they act passive aggressive about it: “I guess no-one has anything to add and we’ll just have to go with my plan.”

10) Multi-task while interacting with others:

This behaviour of a bad manager is very insulting to the team member. Clearing email while in an important conversation or taking calls mid meeting makes team members feel their input is not respected or indeed needed.

11) Take credit for employees’ ideas and work:

No decision is made, or action is taken, that isn’t the idea of the manager. A bad manager will only carry out an idea that they believe is their own. How many managers have you had whereby you had to make them believe an idea was theirs to get it implemented!

If you would like to read the full March 2022 issue of ShelfLife magazine you can do so by clicking here.

Management Mistakes

Management Mistakes: Part 1

Posted on | by Editorial Team

Our CEO, Barry Whelan, featured in this month’s edition of ShelfLife magazine talking about the mistakes managers make. See what he had to say below:

Securing great talent is harder than ever in today’s competitive market, so it is vital management don’t alienate staff by adopting the wrong attitude or techniques.

Here, Excel Recruitment’s Barry Whelan outlines 12 of the top mistakes to avoid:

When candidates come through Excel, looking for a new role, we zone in on their ‘reason for leaving’. We want to understand completely why the candidate wants to move job, so that we can find the right new job for them. One of the reasons that comes up consistently in the top five is frustration with a manager or poor management. Over this month and next, I will be outlining 30 of the top bad management mistakes that drive an employee out the door.

For all those managers out there interested in improving their ability to manage others, take heart in that you’re only human. I know I for one have made every single one of these management mistakes at some point or another in my career. Let’s start with my personal favourite!

1) Be inconsistent and unpredictable:

This manager likes to keep people on their toes by being totally inconsistent in terms of communication (both style and content), expectations, feedback and long-term vision for the organisation. All the employees’ nerves are shot from playing workplace Russian roulette!

2) Move the goalposts:

This manager changes their expectations every time you meet with them. They give out to employees for not meeting the new expectations they have just told them about and for instead wasting all their time trying to meet the expectations they set last month. They look for constant validation!

3) Involve themselves in every decision:

This manager does not let any decision be made without weighing in, no matter how small, and no matter how long it will be before they have time to review the matter. They are hands on…no problem is too small that needs their faultless problem solving!

4) Correct small mistakes to demonstrate how clever they are:

The classic insecure micro manager will review and approve emails or business correspondence, then change their mind over inane word choices. They will randomly ‘correct’ already correct grammar or spelling on documents given to you to sign in pen, ensuring that even once you understand it’s correct, it has to be re-printed!

5) Refuse to give any feedback:

The manager who won’t give any feedback, either positive or negative, ever, but will overreact completely when people fail to correctly understand what they want!

6) Make everyone run on their schedule:

They will be 20 minutes late to every meeting, leave early, and then get angry when a minor decision is made without having their input. They insist on being the final decision maker for every aspect of every project, but then don’t make decisions in a timely manner; instead waiting until the eleventh hour and making everyone scramble to get the work done.

7) Spend time on less important things so that they can ignore more important things:

The manager who insists on doing tasks someone else could do while unmade decisions pile up on their desk to the point of nearly halting anything getting done.

8) Refuse to let people do their jobs, then give out to them for it!

How many times have we met candidates who were hired for a job that they were not allowed to do! I met a graduate the other day who was hired as an accounts assistant but ended up selling products on the showroom floor.

9) Treat people the same, regardless of their experience:

A good manager must adjust to their audience, don’t treat 10+ years experienced employees the same as those with less than one year! This is a sign that the manager does not have the confidence (or experience) to manage experience.

10) Don’t learn new skills or improve existing ones:

This boss feels, why should they learn stuff when they have people to do stuff! They fail to learn even the most elementary technology like email attachments, making their staff do that in addition to their own work.

11) Only communicate the trivial:

This manager can’t deliver big news that is in any way negative. They communicate on small, insignificant things and don’t tell anyone about challenges in the business, changes in process or even positive news.

12) Build a sense of importance by talking about how busy they are all the time:

This manager constantly tells their team how busy they are, how they had to catch up by working all weekend. They have to remind everyone how they are busier and thus work harder than everybody else. Often these are the same people who talk excessively at work.

If you wish to read the full ShelfLife Magazine February 2022 Issue, you can do so by clicking here.

Fashion & Non-Food Retail

Fashion & Non-Food Salary Outlook 2022

Posted on | by Editorial Team

Industry Outlook & Not-For-Profit Organisation’s

After nearly two years of disruption, companies are still adapting to new consumer priorities, and digital is providing a nexus for growth. Nevertheless, the industry faces significant challenges amid the large influx of retail jobs required, but there is not enough candidates around to fill these roles.

Why is this? The speed of recovery across regions is expected to be uneven, and players must stay flexible in the market to attract more candidates to the industry.

There’s several economic factors affecting retail jobs such as

• Two years of minimal new entrants to the retail industry.
• We’re losing a variety of experienced managers who may have lost their jobs, or where stores were temporarily closed. This resulted in people seeking employment in new sectors.
• You can also expect to see the usual losses of managers moving out of retail for various personal reasons.
• We’ve seen a lot of retail fashion managers upskilling since the 2020-2021 closure. This segment of people are now carrying out a variety of online courses and returning to education to gain new knowledge/skills for completely different industries.

On a positive note, we’ve seen many non-profit organisation’s, address their fundraising challenges by pivoting towards digital strategies so they can provide essential resources and funds for their communities. This has helped the industry to see an increase in both sales, customers, and new store openings. The fashion and luxury goods industries have really stepped it up when paying attention to the impact they have on the environment. This is vital for the sector as many people now have a keen interest in sustainability initiatives through upcycling clothes or buying from vintage stores which has created a footfall of new customers. The growth in these sustainable efforts will continue to prosper and we’re all for ‘what’s preloved in your wardrobe, can be reloved in someone else’s wardrobe’.

How To Attract More Talent For Retail?

Employers now need to place more time into writing their job advertisements.

Some tips that will help with this are as follows:

• Clearly outline the role and the responsibilities, but more importantly you will need to highlight the benefits. Be creative with your benefits package.
• Look at the trading hours and ensure a work life balance can be achieved – every second weekend off is one of our favourites.
• Basic salary must be competitive.
• Bonus structure should be clear and achievable with stated KPI’s based on previous years and months.
• Discounts can be broken down into various costs & perks.
• A Pension Scheme is certainly worth looking at and very much appreciated by candidates.
• Healthcare is again very important to people.
• Team Building like creative fun days or events / celebrations are great talking points. Candidates buy into employers & company culture in the same way that employers buy into a candidates fit for a role.
• Maternity Leave is a benefit that we are starting to see more of. This does not have to cover the entire maternity leave, but partial cover is greatly appreciated by all.

Looking Ahead to 2022

Similar to 2021, we’ve seen a lot of challenges particularly around logistics and people. However, the retail industry remains very strong with areas such as DIY, Home and Fashion all recording excellent results. Sports casual and fitness companies will see continued growth, while “green careers” which is tied in with sustainability will remain a huge focus in 2022. All in all, we anticipate a busy year ahead with a huge demand for candidates across this sector.

If you need any assistance, please contact aislinn@excelrecruitment.com. If you are looking for a job in the Fashion & Non-Food retail industry, please see our live jobs here. View the Fashion Non-Food Salary Guide 2022 here.

Chef jobs

The Benefit of First-Hand Chef Experience When Recruiting For Top Talent in The Hospitality Industry

Posted on | by Editorial Team

Excel Recruitment is delighted that our very own Recruitment Consultant, Neil Redmond, will feature in the next edition of the Irish Hospitality Institute’s, Hospitality Network Newsletter. In this feature, Neil talks about his background as a chef and why he decided to make the switch to recruitment. Check out the article below.

Originating from Blanchardstown, Neil Redmond started his culinary career working as a Commis Chef in local restaurants while attending DIT on Cathal Brugha Street.

Neil’s culinary career officially started to take shape post college, where he started working under Dylan McGrath in the opening of the Rustic Stone. Following on from this, in the early 2010’s Dylan McGrath, renowned as a ‘creative genius’ and Michelin starred chef opened Fade Street Social where Neil once again, stepped up his culinary skills in the kitchen and learned even more about in-depth fine dining & cooking techniques.

With such an incredible culinary background, we managed to pull Neil away from the kitchen and his new recruiting role to find out why he decided to switch careers and become a recruiter for the Hospitality Sector.

Tell us a little bit about your background Neil… What inspired you to become a chef?

From a young age, I experimented with flavours and ingredients in my own time at home. So, when I started working as a Commis Chef in local restaurants, my love of food & creative dishes really began to flourish. After I finished college, I was lucky to have gained some expert tips & advice from Dylan McGrath during my 2-year stint working in the Rustic Stone. I was later given the opportunity to train under the culinary leadership of Ryan Stringer at Ely for another two years where I really started to come into my own, forging new and varied culinary talents. From there, I decided to work with an old friend of mine in the Old Schoolhouse in Swords. This position really progressed my expertise in the industry as it was here that I ran my first upstairs 60-seater Restaurant, and as a result, I was delighted to accomplish a number of awards thereafter.

Do you have a top tip that you share with people in the kitchen? How has your background as a Chef Transitioned into a recruiting position?

Always follow your Chef’s direction and trust their guidance. Ask questions, I have always been fascinated by the why, for example, why do lamb and rosemary go well together. What makes that work? check seasoning. Learn from mistakes. Everyone makes a mistake, but it doesn’t have to be a bad thing, a mistake can be a great teacher. It’s how we refine our skills as Chefs. Every dish is a reflection of the Chef and the establishment. One dish has the power to set the tone for an entire evening, so it’s important for a Chef to have that passion and show it on the plate.

While I was working in the Old Schoolhouse in Swords, I was given the opportunity to assist in the opening of Ruby’s. This was an exciting experience where I had a lot of involvement in the development of the menu, opening of the restaurant, training of staff, and establishing standard operating procedures. In the latter part of my career, I worked for almost four years at Press Up entertainment where I was involved in the opening of several high-profile properties including Dollard & Co, The Mayson Hotel, Doolally (working alongside Alfred Prasad who currently holds 2 Michelin Stars), Stella Theatre, and Cara’s (part of Centerparcs) to name but a few. Each role required me to provide support & development to their staff and since then, I gradually transitioned into the Hospitality Recruitment Industry.

What are you most excited about in your new career with Excel Recruitment?

In my previous positions, I would have spent a lot of time in each individual venue that needed support. I really began to understand what was needed from all levels of staffing requirements, and it really spurred on my passion to recruit the right type of talent for this industry. With nationwide staffing shortages, the time has never been more important to partner with a reliable recruitment agency. Excel is Ireland’s leading specialist recruitment agency holding a database of over 1000 clients, 85,000 candidates and a team of 80 expert recruiters. With four offices located in Dublin, Kildare, Cork, and Galway, Excel has rapidly become the largest hospitality recruitment firm in Ireland. Therefore, it made sense for me to further my Recruitment Industry experience within an established business who understands what the Hospitality industry needs to succeed. I have also worked with the panel of Chefs of Ireland for a number of years, and I even competed in Chef Ireland over my career journey with moderate success achieved. I thoroughly understand the career aspirations of my candidates and I also know what businesses require from staff to run a busy restaurant. Get in touch with me if you need advice and I will help in whatever way I can.

You can contact Neil for more information by calling 087 625 6793 or you can email Neil at neil@excelrecruitment.com. Please click here to search for all of our live chef roles.

Grocery Retail Jobs

Grocery Retail Salary Outlook 2022

Posted on | by Editorial Team

Key Trends in the Grocery Retail Industry

Over the last 12 months, we have yet again seen how robust and adaptive the Irish grocery retail sector really is. Not only have we witnessed the growth in sales across the industry as a whole, but we’ve also watched as this incredible industry, and the people in it, spectacularly met the ever-changing challenges that 2021 brought!

In the second half of the year, Retailers faced peaks in demand for top talent in all areas of the grocery sector. The re-opening of the non-food and hospitality sectors carried further challenges as retailers encountered staff shortages in many of their entry level roles.

This, coupled with an exodus of many staff to their home countries saw pressure across many stores to keep their staffing levels at a rate that could match their store needs.

The areas most impacted are mainly in fresh foods with delicatessens, bakeries, and butchers. The salary increases across 2021 reflect this.

We have also seen an increase in the entry level management roles since the rise in the minimum wage in 2020 along with the Pandemic Unemployment Payment which forced retailers to up the entry-level hourly rates in many circumstances.

This has caused a knock-on effect for many of the Supervisor and Trainee Manager salaries in the last 12 months.

What Are Employers Doing?

Across the industry, employers are still seeking ways to grow, retain and attract top talent. Similar to previous years, employers are still working hard and trying to think ‘outside the box’ to keep talented staff.

Furthermore, there is a particular focus on work-life balance, culture, and progression. Another important aspect that employers should place a strong focus on is keeping his/her staff safe whilst in the workplace.

Much like last year, 2022 looks set to be a challenging but exciting time for the Irish grocery retail. Despite a testing 2021 and facing into a somewhat uncertain 2022, retailers remain as passionate and as energetic about the industry as ever.

What’s Next?

If you wish to discuss the findings of this guide or how we can assist with your recruitment needs, please feel free to contact us at www.excelrecruitment.com.

Alternatively, you can call us on 01 814 8747 or email Nikki, our Director of Grocery Retail at nikki@excelrecruitment.com.

We have compiled this guide which is supported by data from the best retail managers across the country. This guide is designed to give our clients a guide to the current market prices for the various roles within the Irish grocery market.

If you would like more information on the Grocery Retail Salary Outlook for 2022, please click here for the Grocery Retail Salary Guide 2022.

Accountancy, Finance & Office Support

Accountancy, Finance & Office Support Outlook 2022

Posted on | by Editorial Team

Industry Trends

While 2021 was yet again a challenging year, the Office Support, Accountancy and Finance sector seen massive growth throughout the year. While Q1 started off at lower levels of job vacancies than pre-pandemic levels in 2019, Q3 job vacancies were +42% higher than the same period in 2019, and 119% higher year on year.

We are also feeling the positives from Brexit for the Irish labour market with the continued attraction as an EU base for Multinationals due to our highly skilled workforce and now the only native English-speaking country in the EU and UK-based companies who wish to sustain their European operations opening in Ireland.

With working from home restrictions in place for almost 2 full years, Clients and candidates are well adapted to interviewing and onboarding virtually. The shift to home working has also widened the talent pool, enabling companies to engage with higher-skilled talent that may not have been considered previously due to location.

2021 continued to see significant growth across Office Support, Accountancy & Finance for temporary, permanent and contract positions in both the public and private sector. We believe this trend will continue in 2022 with a real demand for temporary, permanent and contract administration positions, customer service, accounts administration, operations support and full / part qualified accountants in the year to come.

2021 has seen a real shortage of candidates particularly with 1-2 years experience across Office Support and Accountancy & Finance. Offices had been closed for so long that companies in 2020 were not hiring Junior candidates and this has created shortages across the sector.

Looking Ahead to 2022

We’ve seen significant salary increases, particularly on the more junior end where starting salaries would typically be around 23-25k now at 25-27K.

Benefits are also hugely important to candidates considering a move, remote working is a key factor in considering a career move.

2021 again saw a sharp increase with the demand for remote working opportunities. Recent surveys show workers are seeking more flexibility post-Covid, with over 90% in this sector looking for a mix of office and remote working with 1-3 days per home each week. Working from home has been a long-discussed practice in Ireland, and the Covid pandemic has certainly accelerated its uptake. However, while the introduction of remote working may be an obvious choice for most employers in the current environment, it must also be a longer-term consideration when managing the return to the workplace.

Other prevalent benefits employees are seeking including above standard 20 days holidays, flexible working hours, health insurance, bonus schemes, pension, and continual learning opportunities. There is also a growing emphasis on company culture and the opportunity to grow and be part of the organisation’s growth.

Much like last year, 2022 looks set to be a challenging but exciting time for the Irish labour market. If you wish to discuss the findings of this guide, or if you need our assistance with your recruitment requirements, please contact Ciara Connolly, Divisional Manager on ciara@excelrecruitment.com.

View Accounting, Finance and Office Support Salary Guide 2022 here.

Salary Guide For 2022

Salary Guides & Recruiting Trends 2022

Posted on | by Editorial Team

This year has been another challenging one across our client’s sectors, with most managing pent up to demand and growth through a COVID environment. As we enter 2022 with uncertainty, Our clients and candidates have been inspirational throughout 2021, deploying innovative solutions in product delivery, new ways of shopping and managing large teams working from home. A special mention must be given to the hospitality and entertainment industry, trading with ever-changing rules and fluctuations in consumer demand.

Our guide this year reflects on how much the world of work is changing and having to adapt due to the crisis in the shortage of staff brought on by the pandemic. The pandemic caused a shift in people’s priorities to create the ‘Great resignation’ or ‘Great re-evaluation’. While 65% of employers indicated pay rises are in play, income is no longer people’s only priority when it comes to their careers. Training & development opportunities, flexible working conditions, company culture and tangible benefits such as pension schemes, healthcare insurance and career progression are becoming just as important, along with, of course, agile working conditions.

There is no question that Covid has brought many challenges, but it has also widened the talent pool due to the flexibility around scheduling remote interviews and the increased ability to work from home. Employers say that attracting the right talent with the right skills will be the biggest challenge in 2022. With Economic growth forecast at 7% for 2022, the real question is… Will companies be able to source and recruit the talent that they need to fill these roles?

In this current climate, employers need to set their employer brand apart from the competition in the same way that they differentiate their products and services. It is expected that demand for recruitment services will be even more heated in. This won’t change any time soon.

Staffing will be the biggest challenge for our clients across all our sectors. 2021 brought soaring salary costs in transportation with our Driver hourly rate doubling. In healthcare One in Five Nurses want to leave front line services whilst the lack of experienced staff in hospitality will be catastrophic when the sector finally re-opens, the Chef crisis replaced by the Kitchen porter crisis. We look forward to supporting our clients through all these pressure points.

You can view the full salary guide by clicking Salary Guides 2022.

To discuss these findings or to chat to Excel Recruitment about how they can help you with your staffing requirements, please get in touch with us at info@excelrecruitment.com or call 01 814 8747.