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Our client, a fast-paced scaling e-commerce US start up are building out their new office in Ireland and are looking to hire German speaking Customer Service Specialists.

Based in their City Centre offices, this role sits within the Customer Experience team, which is dedicated to ensuring users have a seamless and positive experience from purchase to delivery.

If you’re proactive, solutions-focused, and thrive in a fast-paced environment, this could be a fantastic opportunity to build your career with an exciting international platform.

Key Responsibilities:

• Provide timely and high-quality support to both buyers and sellers via email and chat
• Resolve queries related to payments, orders, shipments, and general platform use
• Become an expert on internal systems and tools to drive efficient outcomes for users
• Collaborate cross-functionally with other departments to troubleshoot and resolve issues
• Identify patterns in customer feedback to help improve processes and prevent repeat issues

Ideal Candidate Profile:

• Fluent in German and English, and experienced in covering the DACH region
• Minimum 2 years’ experience in a customer support or service role
• Available to work weekend shifts as part of a rotating schedule
• Strong communication and problem-solving skills, with a customer-first mindset
• Familiarity with support platforms
• Experience in e-commerce or marketplace environments is highly desirable
• Bachelor’s degree preferred, but not essential

In Return

• A chance to join one of the fastest-growing marketplaces in the world
• Exposure to a dynamic, international team and cutting-edge technology
• Opportunity to build your career in a company that values innovation and customer satisfaction
• Full benefits provided
• WFH support – home office set up, phone allowance & internet etc.

Should you be interested in this German speaking Customer Service Specialist role please submit your CV via the link provided and Kayleigh will look after your application. For more jobs, please visit the Excel Recruitment website.