Our client, a rapidly growing US e-commerce startup, is expanding in Ireland and looking to hire German-speaking Customer Service Specialists (Ireland based) to join their Customer Experience team.
This fully remote role is perfect for someone proactive and solutions-driven, with a passion for delivering top-tier customer support in a fast-paced, international environment.
Key Responsibilties:
- Support buyers and sellers via email and chat
- Resolve queries on orders, payments, shipments, and platform use
- Use internal tools to drive quick and effective solutions
- Work cross-functionally to troubleshoot and escalate issues
- Spot trends in customer feedback to help improve processes
About You:
- Fluent in German and English, with experience supporting the DACH region
- 2+ years in customer service or support
- Comfortable working weekend shifts on rotation
- Strong communicator with a customer-first mindset
- Experience with support tools and e-commerce platforms a plus
What’s on Offer:
- Salary €35k-€40k DOE
- Fully remote work with home office setup, phone & internet allowance
- Work alongside a dynamic international team
- Full benefits package
- A clear path to career growth in a company that values innovation and customer satisfaction
Ready to join a high-growth startup and make an impact? Apply now with your CV via the link – Kayleigh will be in touch. For more roles, visit the Excel Recruitment website.
