Month: May 2022

CV mistakes to avoid

Don’t make these CV mistakes: Part 1

Posted on | by Editorial Team

Our CEO, Barry Whelan, featured in this month’s edition of ShelfLife magazine discussing the most common CV mistakes that candidates need to avoid. See what he had to say below:

In the first part of a new three-piece series, Excel Recruitment’s Barry Whelan outlines the CV mistakes to avoid if you don’t want to scupper your chances of securing a great new job before you’ve even set foot in the building.

Excel Recruitment is 20 years old this month, so we have been recruiting for quite some time and over those years, we must have seen every CV mistake there could be! When it comes to CV’s, first impressions last and whether it is a candidate or employer’s market, a large part of a recruiter’s job is to filter through the large volume of applications received. On average, each recruiter spends seven seconds scanning a CV to make the decision on whether to delve deeper or not. It is therefore vital to avoid the mistakes that could mean the difference between CV acceptance and rejection.

In this three-part series, I will outline the top 25 common errors we find regularly on the CVs we receive.

It’s too long!

Given the short amount of time that a recruiter has to look over your CV, it’s a good idea to keep it to the point. Most HR professionals suggest keeping it under two pages to ensure it gets a proper scan. If you have enjoyed a long career this might sound challenging, however, it’s helpful as it allows you to make sure that every sentence counts, helping to sell you to potential employers.

It’s not long enough

Similarly, having a CV that is too short and doesn’t contain enough information isn’t a good idea either. While a one-page resume is often seen as being ideal, we opt for CVs in Ireland as opposed to the one-page resume. You don’t want to start trimming off important bits of information to squeeze everything onto one page. This could mean missing out on the chance to tell your prospective employer about relevant achievements. While you might be able to impress them with this information in an interview, you have to make it to that stage first.

Picking the wrong design

We often see this with candidates going for creative jobs such as graphic designers, marketing candidates or fashion candidates. It’s a good idea to make sure that your CV is designed in a way that reflects the type of job you’re applying for. For example, if you’re applying for a position in graphic design or the creative arts, it could work against you if your CV is dull and uninspiring. However, the difficulty is that Applicant Tracking Systems (ATS) used by all large recruitment companies, cannot import your CV into their system or work with it easily. Creative design is good, but only within the traditional CV format.

Strange font choices

The font you choose for your CV can also have an impact on your chances of scoring a job interview. Extravagant font options look unprofessional and make it difficult for recruiters to scan through your writing. There are some fonts that resonate particularly well. A recent study found that people associate Times New Roman and Arial with stability, while Courier New and Georgia represented maturity and Segou UI was the most persuasive font!

Poor formatting

You want recruiters to be able to read through your CV with ease, so using the right formatting is essential. A CV with large blocks of text is very visually unappealing and to be honest, time stealing. This may result in busy employers not being willing to look through it all. Make sure your CV is tidy, with short paragraphs and enough spacing between them. Bullet points can also be helpful when listing things like qualifications or results.

Poor use of colour

Adding a splash of colour to your CV won’t hurt if you’re applying to jobs in the creative sector or less conventional companies. However, you should be controlled in your use of colour. Only use colours in headings and avoid garish or hard-to-read colours such as yellow. If you’re looking for jobs in more traditional firms or industries such as banking and finance, it’s a good idea to stick to black and white.

Grammatical or spelling errors and typos

If I had a euro for every time I read a store manger CV as opposed to manager… Well, I would have a spare 10 grand! While this is an obvious one, it’s so important. A CV that’s littered with typos and spelling mistakes essentially tells a recruiter that you haven’t taken the time to proofread your writing and therefore you don’t really care about the job. Always go over your text and check for errors and use spell check or free tools such as Grammarly to look for grammatical mistakes. It may also be a good idea to get someone else to read over your writing to make sure you haven’t missed anything.

If you wish to read the full ShelfLife Magazine May 2022 Issue, you can do so by clicking here.

 

Grocery Retail Recruitment Q&A

Grocery Retail Recruitment Q&A

Posted on | by Editorial Team

Our Director of Grocery Retail, Nikki Murran, featured in a recent edition of ShelfLife magazine’s Recruitment Q&A to answer some of the most prevalent questions within the grocery retail sector.

Q: In today’s competitive marketplace, retailers are finding it difficult to secure experienced staff. What would you say are the main factors behind this and how significant is this issue currently within Ireland’s grocery industry?

A: There is any number of factors contributing to the staffing crisis, but I feel the most obvious issues are as follows:

Supply has decreased: We started the pandemic from a place of near perfect unemployment but the pandemic unemployment payment (PUP) allowed candidates to opt out of the workforce for an extended period of time. This caused a proportion of the retail sector to return home to other European countries during the pandemic and the last two years has seen a number of candidates leave the retail industry to pursue roles in other sectors.
Demand has increased: 2020 saw an additional €2 billion in grocery sales and still, to date, we are seeing an additional €200 per household per quarter being spent in the grocery sector. The DIY retail trade has also seen a substantial increase in many stores with no slowdown in sight and reports of pent-up demand still in play from 2020/21.

Q: How can your knowledge and experience within the FMCG industry help retailers to circumvent the current recruitment challenges?

A: Excel Recruitment has been recruiting for and supporting the Irish retail sector for the past 20 years. When it comes to retail recruitment, no other company has more experience in the Irish market. We are a team of retailers, recruiting for retailers. With over 85% of our business coming from repeat customers, we know we’re providing an excellent service. We take the time to understand the needs of each store by thoroughly screening the candidates from our extensive database and our team also provides honest feedback to clients and candidates throughout the recruiting process to ensure the perfect match for the role.

Q: What advice would you give retailers to ensure their employment packages stand out from competitors and can attract the best talent available?

A: Some of the key factors to take into account are as follows:
Tailor each package depending on the role / candidate
This is where we’ve seen the best successes in the market. It’s important to understand what each potential candidate is looking for in their next career move. Time and again, clients are tempted to offer more money to candidates. However, by understanding a candidate’s motivations – you may find that additional annual leave, healthcare discounts or reduced hours are more likely to secure your preferred hire.

Think outside the box
Small benefits like discounts on local gyms, canteen discounts, extra days of annual leave for birthdays, free tea, coffee and newspapers go a lot further than you may think! These small inexpensive perks are a great way to attract candidates. Be sure to list all your perks – no matter how small and include them with every job that you are looking to hire for.

Profit share
With basic salaries going up, this can be an ideal option by putting in place bonuses linked to a store’s profitability. You can offer outstanding on-target earnings without impacting your store’s wage budget.

Q: From the job candidate’s perspective, how will you help them to prepare for their best interview performance?

A: We tailor our candidate preparation depending on each individual, and the role that they are going for. By getting to know each candidate and by understanding their past experience/future ambitions, we’re positioning ourselves to support the candidate through each step of the hiring process. This can be anything from helping them to phrase answers, giving them the company background, suggesting the best stores for them to visit beforehand or teaching them how to conduct a virtual interview. And sometimes, we’re just simply a sounding board for a candidate to voice their concerns.

Q: It has become increasingly common for employers to hold multiple interviews. What specific advice would you give candidates when embarking on the second or third round of interviews?

A: I would recommend to clients to get all decision makers to sit in on the first interview so that you can conduct a thorough first round. This allows us to move at a faster pace in this overheated market and leaves no need for subsequent rounds. However, if you are a candidate who is called back for additional rounds:

  • Treat it like the first round! You may be meeting a new interviewer – and it is imperative you come across as well prepared, professional, interested and engaged as you did in the first round.
  • Don’t worry about repeating information from the first round – often the previous interviewer is anxious for the new interviewer to hear what you had to say.
  • Prepare and recap on your preparation for round one. Think about any questions you would like to have asked and prepare answers for any questions you felt you underperformed on during the previous rounds.
  • They liked you in round one, so relax, be yourself and enjoy!

Q: As we tentatively emerge from the Covid-19 crisis, do you believe that staff shortages will significantly lessen in the next 12 months?

A: No, looking forward, I can’t see any factors in play that will dramatically increase supply or decrease demand so it’s hard to see how these shortages will cease in the near future. Having said that, I do believe there are still great people available in the retail industry, if you know where to look. It’s essential to have a strong recruitment partner now more than ever to recruit talent for your business, and we will continue to help our clients and candidates in whatever way we can.

You can check out all our live retail jobs here. For more information you can contact Nikki on 01 814 8747 or email nikki@excelrecruitment.com.

 

Cost of replacing employees

The True Cost of Replacing an Employee

Posted on | by Editorial Team

Our CEO, Barry Whelan, featured in the April edition of ShelfLife magazine to discuss the true cost associated with replacing employee’s. Check out what he had to say below:

Encouraging an employee to reconsider their decision to resign from a company, can help save a great deal of time and money further down the line, writes Excel Recruitment’s Barry Whelan.

Ireland is in the midst of the “Great Resignation” with employers witnessing a higher churn in employees then most can recall. We know there is a staff crisis in hospitality, but there is also a looming crisis for labour in the retail, industrial, warehousing, transport, and health sectors. Workers are leaving their jobs in record numbers and new roles, due to demand with the re-opening of society, are being registered at a faster rate than we have ever witnessed in Excel. This is leaving businesses scrambling to replace employees, often at a major cost to the business.

Job postings consistently rising

The trajectory of job postings for the retail sector is on a consistent upward trend, having more than doubled from 1,578 in February 2021 to 4,258 in February 2022 (data courtesy of Indeed). Retail will be the next sector to be faced with a serious and damaging staffing crisis, akin to that currently being suffered in hospitality.

The industry data paints a stark picture – between 2019 and 2021, the number of retail job seekers per retail job vacancy had been increasing year on year. However, since then it has dipped significantly and in February 2022 there were 39 job seekers per job, down from 78 job seekers per job in February 2021. What’s more, the number of employers with active retail job vacancies has now nearly tripled in the 12 months to February 2022 when it stood at 1,360 employers – up from 488 employers in February 2021.

Re-evaluating priorities

Over the course of the pandemic many people were out of work and/or on reduced hours – they had more time on their hands to really look at their careers and their life, and what they want from both. As a result, we’ve seen thousands of workers change careers, upskill in their current industry, and/or just make the decision to strive for a better work-life balance.

That dynamic, combined with the fact that the industry has also missed out on approximately two years of new candidate intakes – due to workers either leaving the sector during Covid because of lockdowns and working restrictions, or indeed leaving the country – has left supply as a major issue, which continues to deteriorate.

The true cost

Depending on the complexity and seniority of a role, the actual or real cost of employee turnover can be estimated to be between 33% to a whopping 200% the employee’s annual salary.

Before allowing an employee to resign without any effort to get them to reconsider, employers should be aware of all the possible costs of replacing an employee.

The more obvious costs such as advertising, the recruitment process, executive and human resource professionals’ time spent interviewing, recruitment agency costs, background or reference checks, rejection of unsuccessful applicants or indeed interim temporary workers hired to plug a hole, all add up to a considerable number of man hours and burn rate interviewing.

But these are not the only costs; you must consider lost productivity, lost sales, lost turnover, lost knowledge, and new hire learning errors along with training time. These are the hidden costs of losing good employees.

Whiplash changes

The talent market has undergone whiplash-like change in the last 18 months, with companies shedding their workforce last spring and then spinning into a hiring frenzy this summer. It’s no surprise that many employees are looking for new opportunities or at least revaluating their career priorities.

Oftentimes, when an employee looks to leave, they should not be retained, as fresh talent can often add unmeasurably to a business. However, management need to understand the total cost of ownership in employee disengagement and attrition before making a decision not to try to retain talent.

‘Stay’ interviews

There are two recent trends that are worth looking at. The first is the ‘stay’ Interview. Here, instead of the usual six-monthly appraisal, companies engage with employees asking them why they continue to work for them and what they need to continue to do so.

Intercom, the Irish-founded tech communications platform with more than 800 employees, is a great example of this, with managers holding special meetings with each of their team members encouraging them to stay.

Boomerang employees

The second trend is boomerang employees: employees who return after leaving a company. A new LinkedIn Workforce Insights survey shows that this keeps rising.

Boomerang recruits amounted to 4.3% of all job switches last year, up from less than 2% in 2010, according to LinkedIn data. Fully trained, culturally compatible employees returning to their employer can’t be a bad thing!

If you would like to check out the full April edition of ShelfLife magazine you can do so by clicking here.